Use this process when you've forgotten your password
Head to http://support.frozenmountain.com and click sign in
Click “Don’t remember your password?”
Enter the email address you signed up with and click "Send Email"
We’ll send you an email asking you to reset your password
When you receive the email, click on the blue link to change your password
You’ll be prompted to enter a new password (at least 6 characters in length)
You’ll receive a message when the password has been reset